Shipping policy

Last Updated: June 17, 2025

Introduction

At Mi Casa Furniture, we work to make the delivery of your sofas, dining sets, beds, servers, and other furniture as smooth and predictable as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase through our online store. By completing an order with us, you agree to the shipping terms described below.

1. Where We Ship

We currently deliver to addresses within the contiguous (lower 48) United States only. International shipping, as well as shipping to U.S. territories, is not available at this time.

2. Order Processing

2.1 Processing Time

All orders are prepared and packed for shipment within 1–3 business days from the date the order is placed. Larger items — such as the Brookings Dining Server or the Stonehollow Two-Tone Dining Set — may require additional handling time due to their size and packaging requirements.

2.2 Order Cut-Off Time

Orders placed before 3:00 PM Pacific Time begin processing on the same business day.
Orders placed after 3:00 PM Pacific Time begin processing on the next business day.

2.3 Additional Processing Notes

Business days exclude weekends and public holidays.
Processing may take longer during holiday seasons, promotional sales, or periods of elevated order volume.
If an unexpected delay occurs while your order is being prepared, we will contact you promptly with an updated timeline.

3. Estimated Delivery

Once your order has shipped, standard delivery within the United States generally takes 5–10 business days, depending on your location and the carrier assigned to your shipment.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–10 business days	FREE

4. Shipping Costs

We offer free standard shipping on every order, with no minimum purchase required. The price you see on the product page is the price you pay at checkout — there are no handling surcharges, delivery fees, or hidden charges collected at any stage.

5. Shipping Restrictions

We are currently unable to deliver to:

P.O. Box addresses
APO / FPO / DPO military addresses
Alaska and Hawaii
U.S. territories — including Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa
Remote or hard-to-reach locations not regularly serviced by standard freight carriers

If we determine that we cannot deliver to the address you provided, we will contact you as soon as possible to discuss an alternative arrangement. If no workable solution can be found, your order will be cancelled and a full refund will be issued to your original payment method.

6. Order Confirmation & Tracking

6.1 Order Confirmation

Once your order is successfully placed, a confirmation email is sent to the address you supplied. It contains:

Your unique order number
A complete order summary (items, quantities, and pricing)
The shipping address on file
An estimated delivery window

Please review this information carefully. If anything looks incorrect, contact us right away so we can correct it before fulfillment begins.

6.2 Shipping Notification

When your order departs our facility, you will receive a shipping notification email with your tracking number and a direct link to follow your shipment in transit.

7. Our Delivery Partners

We work with established national carriers to transport your furniture safely and on schedule:

Carrier	Website
UPS (United Parcel Service)	ups.com
FedEx (Federal Express)	fedex.com
USPS (United States Postal Service)	usps.com

For oversized furniture pieces, we may also engage freight delivery services specialized in home furnishings. In that case, you will receive scheduling instructions by phone or email to arrange a convenient delivery appointment.

8. Lost or Damaged Shipments

If your package goes missing or arrives damaged, please notify us within 5 business days of the expected delivery date. Email info@micasafurniture.net with:

Your order number
The tracking number
A description of the problem
Any photos available of the damage or packaging

Once we receive this information, we will investigate the issue and arrange a replacement or full refund, as appropriate — at no extra cost to you.

9. Incorrect Shipping Address

It is the customer's responsibility to confirm that the shipping address entered at checkout is complete and accurate (including apartment or suite numbers) before placing the order.

If you need to change an address, contact us immediately at info@micasafurniture.net before your order is dispatched. Mi Casa Furniture cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

10. Shipping Disclaimer

Mi Casa Furniture is not liable for delays caused by carriers, severe weather, natural disasters, or other circumstances beyond our reasonable control.
Title and risk of loss transfer to the customer once the package has been handed over to the shipping carrier.
All delivery windows listed in this policy are estimates, not guarantees.

11. Changes to This Policy

We may update this Shipping Policy at any time. The "Last Updated" date at the top of this page always reflects the most recent revision. Please check back periodically to stay informed.