FAQ

Ordering & Payment

Q: How do I place an order? A: Browse our catalog, select your items, add them to your cart, and proceed to checkout. Enter your delivery and payment details, review your order summary, and confirm your purchase. You will receive an order confirmation email at the address you provided.

Q: What payment methods do you accept? A: We accept all major credit and debit cards, as well as the additional payment options displayed at checkout. Full payment is required at the time of purchase.

Q: Can I cancel or change my order after placing it? A: Contact us as soon as possible at info@micasafurniture.net or call +1 213 381 3060. If your order has not yet entered fulfillment, we will do our best to modify or cancel it. Once an item has shipped, standard return procedures apply.

Q: Do you charge sales tax? A: Applicable sales tax is calculated and added at checkout based on your shipping address. All prices are listed in U.S. Dollars (USD).

Q: Why was my order cancelled? A: Orders may be cancelled due to pricing errors, suspected fraudulent activity, unavailability of an item, or a delivery address we cannot service. If this happens, you will be notified promptly and any payment collected will be fully refunded to your original payment method.

Shipping & Delivery

Q: Do you offer free shipping? A: Yes. We offer free standard shipping on every order — no minimum purchase required, with no hidden fees at checkout or upon delivery.

Q: How long does processing take? A: Orders are prepared for shipment within 1–3 business days of being placed. Orders placed before 3:00 PM Pacific Time begin processing the same business day; orders placed after that time begin processing the next business day.

Q: How long will delivery take? A: Standard delivery within the contiguous United States typically takes 5–10 business days after your order ships, depending on your location and the carrier. Delivery timeframes are estimates, not guarantees.

Q: Where do you ship? A: We ship to addresses within the contiguous (lower 48) United States only. We do not ship to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa), P.O. Boxes, APO/FPO/DPO military addresses, or certain remote locations.

Q: How can I track my order? A: Once your order ships, we will send a shipping notification email containing your tracking number and a direct link to monitor your package in transit.

Q: Which carriers do you use? A: We partner with UPS, FedEx, and USPS. For oversized furniture items, we may use specialized freight delivery services, in which case you will be contacted to schedule a delivery appointment.

Q: My package arrived damaged or never arrived. What should I do? A: Contact us within 5 business days of the expected delivery date at info@micasafurniture.net. Include your order number, tracking number, a description of the issue, and any photos. We will investigate promptly and arrange a replacement or full refund as appropriate.

Q: I entered the wrong shipping address. Can I fix it? A: Contact us immediately at info@micasafurniture.net before your order is dispatched. Please double-check your address at checkout, including apartment or suite numbers — we cannot be held responsible for orders shipped to an incorrect or incomplete address you provided.

Returns & Refunds

Q: What is your return policy? A: You may request a return within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. Contact us first to obtain a Return Authorization (RA) number before sending anything back.

Q: How long does it take to receive my refund? A: Once we receive and inspect the returned item, refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the credit.

Q: Do I have to pay return shipping? A: Return shipping arrangements and any applicable costs are explained in full on our Return & Refund Policy page. If an item arrives damaged or defective, we cover the return shipping.

Q: Can I exchange an item? A: Yes — contact us and we will help you arrange an exchange for a different item, subject to availability.

Products

Q: Are the colors and dimensions on your site exact? A: We make every effort to display product colors and dimensions accurately. However, slight variations can occur between photographs and on-screen display due to monitor settings. Dimensions listed are nominal.

Q: Why does my furniture look slightly different from the photos? A: Products made from natural materials such as wood and stone will show variation in grain, color, and texture. This is a normal characteristic of the material, not a defect.

Q: Is assembly required? A: Some items require minor assembly. Assembly requirements are noted on each product page. Instructions and necessary hardware are included in the package.

Privacy & Security

Q: Is my personal information secure? A: Yes. We use SSL encryption and work with PCI-compliant payment processors. Your full payment card details are handled by our certified payment providers and are not stored on our servers. For full details, please review our Privacy Policy.

Q: Do you sell my personal information? A: No. We do not sell your personal information as defined by the CCPA/CPRA. To the extent that certain advertising-related disclosures are considered a "sale" or "sharing" under applicable law, you may opt out by contacting us or enabling the Global Privacy Control signal in your browser.

Q: How do I unsubscribe from marketing emails? A: Click the unsubscribe link at the bottom of any marketing email, or contact us at info@micasafurniture.net.

Q: How do I delete my account and personal data? A: Submit a request to access, correct, or delete your personal information by emailing info@micasafurniture.net. We may verify your identity before processing your request and will respond within the timeframe required by applicable law.

Terms & Policies

Q: What happens if an item's price was listed incorrectly? A: We reserve the right to correct pricing errors at any time. If a correction affects your order, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.

Q: When does ownership of my order transfer? A: Title and risk of loss transfer to you once the package is handed over to the shipping carrier.

Q: How will disputes be resolved? A: Disputes are resolved through binding individual arbitration in Los Angeles County, California, under the AAA Consumer Arbitration Rules — but only after you contact us first so we can attempt to resolve the matter informally within 30 days. Class action proceedings are waived. Full details are in our Terms of Service.

Q: Can these policies change? A: Yes. We may update our Shipping Policy, Privacy Policy, Terms of Service, or Return Policy from time to time. The "Last Updated" date on each page reflects the most recent revision.