Refund policy

Last Updated: June 17, 2025

Introduction

At Mi Casa Furniture, your satisfaction matters to us. We take pride in delivering well-crafted sofas, dining sets, beds, servers, and other home furnishings — and we want every order to arrive exactly as you expected. If something isn't right, this policy explains how returns and refunds work, what you're entitled to, and how to get started.

This policy applies to all purchases placed through our website and shipped to addresses within the United States.

1. 30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible, your item must satisfy all of the following:

The furniture piece must be unused, unassembled, and unmodified, in its original condition.
All original packaging, tags, labels, and included hardware must be complete and intact.
You must have a valid proof of purchase — an order confirmation email or receipt.
The return request must be submitted within 30 days of the date the item was delivered.

Please note: Because furniture items such as the Taupe Polyester Sofa with Reversible Cushions or the Black King Bed with Tufted Nailhead Curved Headboard ship in large, form-fitting cartons, we ask that you keep all packaging materials until you are certain you wish to keep the piece.

2. How to Start a Return

Beginning a return is straightforward:

Email us at info@micasafurniture.net within 30 days of receiving your order.
Include your order number, the reason for the return, and photos of the item (and its packaging, if possible).
Our team will review your request and confirm whether it has been approved.
Once approved, we will send you a prepaid return shipping label along with packing and shipping instructions.

Return shipping address for approved returns:
Mi Casa Furniture, 107 S Western Ave, Los Angeles, CA 90004, United States

Important: Items sent back to us without prior authorization cannot be accepted, and no refund will be issued for them. Always wait for your return approval before shipping anything back.

3. Damaged, Defective, or Incorrect Items

Please inspect your furniture carefully as soon as it arrives. If your order shows any of the following issues:

The item was damaged in transit (scratched frames, torn upholstery, dented panels, broken legs)
The item has a manufacturing defect
You received the wrong product or the wrong color/size variant

…contact us within 5 business days of delivery at info@micasafurniture.net and include:

Your order number
Clear photos of the damage, defect, or incorrect item — including the outer packaging and shipping label
A brief written description of what went wrong

After reviewing your report, we will arrange a replacement, reshipment, or full refund at absolutely no cost to you. All return shipping charges in these cases are covered by Mi Casa Furniture.

4. Items That Cannot Be Returned

The following are not eligible for a standard return:

Any item that has been used, assembled, altered, or modified in any way
Furniture with customer-caused damage, including scratches, stains, dents, tears, pet damage, or general wear
Items whose original packaging has been opened or damaged in a way that affects resaleability
Items returned after the 30-day return window has expired
Items returned without authorization from our customer service team

If you are unsure whether your specific item qualifies, please contact us before initiating a return and we will be happy to advise.

5. Exchanges

We do not process direct exchanges. To swap an item for a different product — for example, exchanging a Neutral Fabric Sofa with Dark Tri-Block Legs for a Tufted Leather & Faux Leather Contemporary Sofa — simply follow these two steps:

Return the original item using the process described in Section 2 above.
Once we receive and inspect the return and your refund has been issued, place a new order on our website for the item you want.

Placing a new order directly is the fastest way to secure the replacement piece, as it reserves the item immediately rather than waiting for return processing to complete.

6. Refund Process

Here's what happens after your return arrives back at our warehouse:

We receive and inspect the returned item to confirm it meets the return conditions.
You will be notified by email of the refund decision.
If approved, your refund is issued to the original payment method used at checkout — typically within 10 business days of approval.
Your bank or credit card issuer may need additional time to post the credit to your account.

If more than 10 business days have passed since your refund was approved and you still don't see it, please email us at info@micasafurniture.net and we will follow up on your behalf.

Refunds cover the full product price paid. Return shipping is free for all approved returns — we provide the prepaid label at no cost to you.

7. Changes to This Policy

Mi Casa Furniture reserves the right to update, amend, or replace this Return & Refund Policy at any time. The revision date at the top of this page will reflect the latest changes. We encourage you to review this policy periodically.